Do you offer installation?

We do not offer any in-house installation services. However, we can connect you with a trusted installation partner who has handled dozens of installations for our customers. You would work with and contract directly with them. Please let us know if you'd like more information.

Alternatively, and while all of our equipment is commercial grade, the installation can be performed by anyone with general construction knowledge. The most difficult part of the installation is the digging of the holes and mixing the concrete. We can provide you with installation instructions, prior to purchase, so you can share with the local contractor of your choice. Landscape contractors, deck builders, fence contractors, and handyman services have all successfully completed playground installations.

Which is the best safety surface for my playground and is that surface really that important?

Having an adequate depth and a compliant material for your playground safety surface is critical. Approximately 70% of ALL playground injuries are a result of a fall to the ground. So, the surface the children are falling onto should not be overlooked.

You can rely on a number of factors in choosing the actual safety surface material for your playground. Site conditions like drainage, budget, and frequency of use should all be considered. Loose fill materials (engineered wood fiber, sand, pea gravel, etc..), rubber mulch, and Poured-in-Place Rubber (PIP) each have their advantages and disadvantages. We would be happy to discuss your specific situation and offer you some experienced guidance on what best suit your needs.

How can I reach you by phone?

You can reach our support team by phone Monday through Friday from 8:00 AM to 5:00 PM Eastern Standard Time. Our knowledgeable staff is available to assist with product questions, troubleshooting, and order support: 888-760-2499.

How large of an area will your Fast Patch Repair Kit cover?

Fast Patch Kits are designed to repair:

• Fast Patch Small repairs 3 square feet of the EPDM surface course at a 1/2'' depth.
• Fast Patch repairs 6 square feet of the EPDM surface course at a 1/2" depth.
• Fast Patch XL repairs 12 square feet of the EPDM surface course at a depth of 1/2".
• Fast Patch Base repairs 4 square feet of the Buffings or base layer at a depth of 2".

What is the difference between the Fast Patch Kits and Poured-In-Place (PIP) Safety Surfacing?

They are the same materials. But, with different functions. Fast Patch Kits are designed to repair your existing PIP surfacing. The kits include everything you need to do the repairs. If you have a massive repair or are considering redoing your entire surface, you should consider purchasing these PIP materials in bulk. If you are not sure which route to take, one of our Discount Playground Supply Representatives can help guide you. Email Sales

How do I figure out how much rubber and glue I will need for my Poured-In-Place (PIP) project?

Use our Poured In Place Surface Materials Calculator to determine the amount of materials required. You will need to provide the square footage of your area and the fall height of your playground equipment.

What is the minimum temperature Fast Patch can be applied?

It is recommended that the temperature be at least 45 degrees and rising with no rain in the forecast. In cooler temperatures, the cure time for the repairs may be as much as 48 hours (vs the typical 24 hour cure time).

Do you make swings for adults?

Unfortunately, no. While adults frequently use our swings, these swings are specifically designed and manufactured for children (2-12) years old.

What is the weight capacity of your swings?

Our swing sets carry a manufacturer stated capacity of 300 lbs per swing location. Our belt/sling/tot-bucket swings have a stated capacity of 125lbs. Most of our ADA Adaptive Swings carry a 125 lb capacity (the only exception being the "High Capacity Adaptive Swing" which carries a 300 lb capacity).

With that being said, all of these swing sets and swings are commercial grade and meet the strength requirements of ASTM-1487. ASTM 1487 requires load testing well in excess of 500 lbs.

What email address should I send sales inquiries or purchase orders to?

Please send all purchase orders and sales inquiries to our official sales email address: Email Sales. This ensures your request is properly documented and responded to as quickly as possible by our sales team.

How do I set up my sales tax exemption?

Follow these steps:

• First: If you'd like to be able to purchase directly from our online store with no sales tax, you will need to create AND checkout using that online account. Even if you setup an account, Sales Tax will be charged if your try and checkout as a guest. You must be logged in for the exemption to function properly. If you need to setup an account: Online Account Form
• Second: You can use the link at the top of our website to go through the steps to upload your certificate: Upload Link. You can also email a copy of your certificate to Email Sales. We can generally have your exemption set up within an hour.
• Important: So that we can attach the sales tax exemption to your online account (that does not happen automatically), we need to be notified when you set up your online account. Secondly and after setting up the account, log out so we can attach the exemption. If you run into any issues, please reach out via phone, email, or chat and we'll be happy to get it sorted out.

Do you accept Purchase Orders?

Yes. We gladly accept Purchase Orders from Public Schools and Municipal Agencies. If you are unsure whether you fall into one of those categories and are looking to use a Purchase Order, please reach out to our Sales Department and we can assist you. Email Sales

Do you sell and ship product to Canada, the Caribbean, or other overseas destinations?

While we primarily service the continental United States, certain product line are available to ship to these destinations. These products will primarily be shipped via UPS or FedEx. If outside of the United States and while not mandatory, it would be helpful if you had a Customs Broker. As a side note, ALL of our pricing is in USD. If you are unsure whether a specific product can ship to your location, we'd be happy to let you know with certainty.

Where are you located and can I pick up purchased products?

Our office/mailing address is located at 4200 East North Street. Suite 10 Greenville, SC 29615. But, we do not stock any product there. Many of our products are available for pickup from facilities located throughout the United States. Please reach out to us if you are looking to pick up a specific product.

What is your return policy?

We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 30 days of receiving it.

All returns require a Return Merchandise Authorization number; please call our Customer Service center at 888-760-2499 - Ext 201 to secure the return number and authorization. Here are some additional the guidelines:

• All returned items must be in new, undamaged condition sent back to us using the original shipping boxes and packing materials.
• All items have a 25% restocking fee plus return freight.
• Sales of clearance items and custom made-to-order items are final.
• Refunds will be issued within 7-10 day after receiving the item in new, resalable condition.