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Privacy

www.discountplaygroundsupply.com Privacy Policy

Type of website: Ecommerce
Effective date: 21st day of November, 2023

www.discountplaygroundsupply.com (the "Site") is owned and operated by Discount Playground Supply. Discount Playground Supply can be contacted at:

orders@discountplaygroundsupply.com
(888) 988-4355
50 Industrial Drive, Suite B, Jasper, GA 30143

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  1. The personal data we will collect;
  2. Use of collected data;
  3. Who has access to the data collected; and
  4. The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent
By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy; and
  2. The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

  1. IP address;
  2. Location;
  3. Clicked links; and
  4. Content viewed;
  5. Cookies and similar technologies, including identifiers used by our live-chat and visitor-engagement service; and
  6. Information about your interaction with our Site, such as pages visited, time spent on pages, referring source, browser or device information, and chat-related activity.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

  1. First and last name;
  2. Date of birth;
  3. Email address;
  4. Phone number;
  5. Address; and
  6. Payment information; and
  7. Information you voluntarily provide through our live chat, including the content of your messages and any name, email address, phone number, order information, or other information you choose to provide.

This data may be collected using the following methods:

  1. Creating an Account; and
  2. Using the live chat or other customer-support communications on our Site.

Chat and Online Communications
We use Zoho SalesIQ to provide live chat and visitor-engagement features on our Site. When you use the chat feature, we may collect and retain the information you provide in the conversation, including your messages and any contact, order, product, or other information you voluntarily provide. SalesIQ may also collect technical and interaction information associated with the chat, such as your IP address, visitor identifier, pages viewed, page URL, referring source, browser or device information, and the date, time, and status of the conversation.

We use this information to respond to questions and requests, provide customer service, assist with sales and product inquiries, maintain records of customer communications, improve our Site and services, and help protect the Site and our users. Please do not send credit card numbers, passwords, or other sensitive information through chat. Our chat system is configured to mask credit card numbers when detected, but chat should not be used to transmit payment-card information.

Zoho SalesIQ uses cookies and similar technologies to identify visitors and may recognize a returning visitor using information stored in the visitor's browser. Your use of chat may therefore be associated with prior or subsequent visits to our Site, subject to the privacy and cookie settings applicable to the Site.

Zoho SalesIQ processes this information on our behalf as a service provider. If we have enabled an integration that sends SalesIQ information to another service, such as a customer relationship management system, the information may also be processed by that service for the purposes described in this Privacy Policy.

Where required by applicable law, we will request consent before collecting or using personal information through the chat feature. By using the chat feature after being presented with a required privacy notice or consent request, you acknowledge the collection and use described in this Privacy Policy.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  1. Statistics.

The data we collect when the user performs certain functions may be used for the following purposes:

  1. Communication; and
  2. Purchases.

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Service Providers and Other Disclosures
We do not sell your personal data. We may share personal data with service providers that process information on our behalf and only as reasonably necessary to provide, maintain, secure, or improve our Site and services. For example, we use Zoho SalesIQ to provide live chat and visitor-engagement services and Zoho may process information collected through those features on our behalf. We may also disclose personal data in the following cases:

  1. If the law requires it;
  2. If it is required for any legal proceeding;
  3. To prove or protect our legal rights; and
  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved. Chat messages and related customer-support records may be retained for as long as reasonably necessary to provide customer service, maintain business records, resolve disputes, protect our rights, and comply with legal obligations.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Children
We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Thomas Wal
privacy@discountplaygroundsupply.com
________________________________________
50 Industrial Drive, Suite B, Jasper, GA 30143

Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. Our Site and third-party services used on the Site, including our live-chat and visitor-engagement service, may collect information about visits and interactions over time as described in this Privacy Policy. Unless otherwise stated in this Privacy Policy or required by applicable law, we do not treat a browser-initiated DNT signal as a request to disable all such collection.

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

  1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by reply "Unsubscribe" to any marketing email or Opt Out during the creation of the account.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Thomas Wal, at:

privacy@discountplaygroundsupply.com
________________________________________
50 Industrial Drive, Suite B, Jasper, GA 30143